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Service terms and conditions

M/s Bigfix Gadgt Care Llp (hereinafter “Bigfix”) and it's certified partners (hereinafter “Partner”) agrees to provide the services as per the terms and conditions below.

  1. Bigfix shall not be responsible for any data stored in the device deposited for services. The Customer shall be deemed to have already taken back-up of the data stored in the device.
  2. Customers should not submit any accessories (or Console games/disks) unless Bigfix has specifically requested them (e.g. for a power problem, may request the charger or power supply). Bigfix cannot be held responsible for any loss or damage to accessories whilst in Service Provider's possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc.). However, on occasions Bigfix may ask for certain accessories to be sent in after initial diagnosis for further testing.
  3. Customer shall be deemed to have ensured that Bigfix or it's partner has filled the job sheet before device is accepted for service procedures.
  4. Services carried out by Bigfix on non-warranty devices are warranted for 30 days from the date of handing over the device on completion of services.
  5. The devices will be repaired by the Authorised Service Centres in case where they are within warranty and the terms are covered by the corresponding brand’s warranty policy.
  6. In Out of Warranty cases the repair will be performed by Bigfix and warranty provided as per the terms of the warranty of the plan purchased.
  7. The spare parts used in case of Repair Service provided by Bigfix shall be of Highest Quality parts sourced from our verified suppliers in INDIA or ABROAD. All parts will be quality tested & may include NEW, USED or REFURB parts.
  8. All devices received and repaired by Bigfix are under CCTV surveillance and the condition recorded.
  9. The defective parts replaced while undertaking the services shall not be returned to the Customer.
  10. The charges for labour and spares used for non-warranty services shall be as per the applicable rate card. Only Bigfix at its discretion shall be at liberty to change prices.
  11. The estimates given at the time of acceptance of the devices for services are provisional and may vary at the time of detailed inspection. Should the final expected charge be more than initial estimate Bigfix will proceed only after taking the approval of the Customer over mail and SMS.
  12. In the event the final estimate is not approved by the Customer within 7 days, the Customer will be expected to collect the device in "as is condition" and Bigfix will not be responsible for the same whatsoever.
  13. Bigfix shall make all efforts to ensure that device is repaired within (10) days from the date of the receipt of faulty device. At times however, due to non-availability/ shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time for delivery in the job sheet. Bigfix will not be responsible for any loss/losses whatsoever in the event of the delay for such aforementioned reasons.
  14. The Customer shall take delivery of the devices within 7 (seven) days of intimation from Service Provider. This shall be regardless whether the device is repaired or not.
  15. In the event the delivery is not taken by Customer from Bigfix within 45 (forty five) days from the date of written intimation, Bigfix reserves the right to auction the device to recover the repair and auction charges from the Customer.
  16. We can only accept devices which have been acquired by Customer by bonafide means. By purchasing any of our services, and agreeing to our terms services. Customer will be declaring that you are the legal owner or duly Authorised representative of the owner of the device.
  17. In support of this Customer may be required to provide valid ID proof at any time during the validity of work order. Any Govt. ID shall be acceptable. In the event this is not available, Customer will agree to have a photograph and finger prints taken.
  18. On receiving any written government enquiries, enquiring about Customers device or requiring it to be handed over, we shall do so forthwith, without reference to Customer and shall have no claim on it thereafter, and we shall have no liability either for the return of the device.
  19. Customer is expected to share the screen lock password /pattern. In case of customer avoidance of sharing the screen lock password /pattern. Bigfix is not liable for new/ repeat issues after the delivery, since quality test will be affected without screen lock password.
  20. Devices received as No Power / No display / Physical Damages & Water log issues, may not be returnable in as it is condition after first level repair/diagnosis.
  21. Bigfix reserves the right to repair, If the device is found to be tampered heavily by local /other service provider, and shall charge Rs. 300/- for inspection and diagnostics.
  22. Bigfix reserves the right to repair, if the devices received has breakdowns caused by the use of illegal software: such as: Jail break or Rooting or any other similar actions and shall charge Rs. 300/- for inspection and diagnostics.
  23. Bigfix reserves the right to repair, devices which are operated outside a improper operating environment (including but not limited to that which is defined in the Brand User Manual and /or specification) and shall charge Rs. 300/- for inspection and diagnostics.
  24. Repairs which are outside the scope of a order shall be chargeable and for which an estimate will be provided. If accepted, these repair charges shall be payable by Customer before the device is taken up for repairs.
  25. The parts replaced and the labour services for these repairs shall be warranted for a period of 30 days. This warranty shall cover only the parts replaced by us.
  26. Bigfix will under no circumstances be or held liable for any special, indirect, incidental or consequential damages resulting from servicing and/or repairing of the goods, including but not limited to of, damage to, or corruption of data; or any costs of recovering, programming, or restoring any program or data stored in the device and any failure to maintain the confidentiality of the data stored on the device.
  27. In the event of any device being lost by theft or accident while in our custody, the maximum liability will be limited to compensation with a device of similar value, specification and age or the limits placed by the maximum claim liability stated below.
    • 0-3 months of Purchase of Device - 75% of the Invoice Value
    • 4-6 months of Purchase of Device - 60% of the Invoice Value
    • 7-12 months of Purchase of Device - 45% of the Invoice Value
    • 13-18 months of Purchase of Device - 25% of the Invoice Value
    • 19-24 months of Purchase of Device - 15% of the Invoice Value
  28. Maximum care will be taken in handling the device, but no claims will be accepted for cosmetic issues like dent, scratches and minor defects.
  29. If Customers battery has reduced capacity or performance, Bigfix will not be responsible for the performance of the repaired device. Customer will have to replace the battery with a new and original one immediately before testing your repaired device.
  30. Bigfix shall not be held liable for any consequential damage including monetary loss or loss of business as a result of any delay caused by, an act of God, theft, loss, accident, delay in delivery or inability to obtain necessary labour, materials, transportation facilities etc. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of the delay. It shall be Our endeavor to keep cusotmer informed of such events in advance to minimize the inconvenience that may be cause.
  31. Bigfix shall not be held liable for any delays, non-performance, failure or non-delivery of the devices due to contingencies arising from any force majuere, acts of God, storm, earthquake, accident, strikes, lockout, industrial dispute, labour trouble, transportation embargo, imminence or the existence of any state emergency, war, war like sanctions or any measure taken by government which renders it impossible or impractical for Bigfix to perform supply, service or deliver the device to the Customer.
  32. Disputes regarding our repair and services shall be attempted to be resolved through consultation, discussion and good faith. In the event such dispute cannot be resolved within a period of 30 days by way of consultation, such dispute shall be referred for arbitration in accordance with the Arbitration and Conciliation Act, 1996, or any modification or amendment thereof. The arbitration shall be held in Chennai, Tamilnadu, INDIA. The decision of such arbitration shall be binding and conclusive.
  33. These Terms & Conditions shall be governed by & construed in accordance with the laws of India and the exclusive jurisdiction of the courts in Chennai, India.
  34. In the event of any dispute arising out of these terms and conditions, the same shall be submitted to the single arbitrator to be appointed by Bigfix and the award/decision of such arbitrator shall be first and binding on both the parties.
  35. If you have a complaint, please contact the Bigfix either by email or by letter.
  36. Bigfix reserves the right to update these Terms and Conditions at any time by notice to you with immediate effect.
  37. The above terms and conditions supersedes and terminates all prior representations, discussions, undertakings, communication relating to the Services, written or oral until and unless otherwise agreed in writing by Service Provider.
  38. By accepting the job sheet, it is deemed that the Customer also agrees to all the terms and conditions mentioned in the job sheet.
  39. Pricing
    1. L1 Entry Level Repair : Rs 300
    2. L2 Spare Parts Replacement : Rs 500
    3. L3 Chip Level Repair : Rs. 1000
    4. L4 Evaluation : Rs. 200
    5. L5 Data Security : Rs. 450
    6. L6 Warranty FULFILLMENT : Rs. 500
  40. Cancellation & Refund
    1. Cancellations will be considered only if the request is made within 48 hours of placing a service order. However, cancellation is possible only if the product has not been picked up by us / possible only if the service technician has not started his course in reaching you.
    2. In case of receipt of damaged or defective product, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same. This should be reported within 3 days of receipt of the product.
    3. Our services are irreversible, we do not issue refunds once the order is accepted, repair performed and payment received.
    4. Bigfix reserves all rights to cancel any service order for any reason. Orders may be cancelled for the following reasons:
      1. Location is not within our serviceable range.
      2. Errors in the details provided (us or customer).
      3. Problems identified by the Credit and Fraud Avoidance department
  41. To cancel your order, kindly mail us at sales@bignetwork.in