Frequently Asked Questions
How Can I Book a Repair Service for My Device?
Easily schedule a repair service by navigating to the 'Book a Repair' section in the app. Follow the simple steps to provide details about the issue, and our skilled technicians will ensure a quick resolution.
What Support is Available for Warranty Issues?
Our warranty support is designed to provide you with hassle-free assistance. In the 'Warranty Claims' section, select your device, and follow the steps to enjoy the benefits of our comprehensive warranty coverage.
What is the Procedure for Filing an Insurance Claim?
In case of unforeseen events, filing an insurance claim is straightforward. Visit the 'Insurance Claims' section, submit the necessary details, and our claims team will guide you through the process, ensuring a quick and smooth resolution.
How Can I Monitor the Status of My Order?
Stay informed about your complaint status effortlessly. Visit the 'My Orders' section in the app menu, select your Order ID, and track the progress of your order. Our commitment is to keep you updated throughout the resolution process.
Which Devices Qualify for the Protection Plan?
Great news! A wide range of devices is eligible for our protection plans, including air conditioners, mobile phones, laptops, tablets, washing machines, and more. Explore the protection plan details to see the comprehensive list of covered devices.
What is the Validity of the Protection Plan?
Enjoy peace of mind with our protection plans, each offering a varying validity period, with a minimum of one year. Check out the specific plan details to ensure your device stays covered for the desired duration.
How Long Does It Take to Process a Repair Service Booking?
We understand the importance of your time. Rest assured, our dedicated team works efficiently to process repair service bookings promptly. Track the status in real-time to stay updated on the progress.
How to Activate the Protection Plan for My Device?
To enhance the security of your device, activating the protection plan is a breeze! Simply choose the plan that suits your needs, carefully read the terms and conditions, proceed with the payment, and activate the plan by providing your device details.
Why is Tax Being Charged?
Understanding your concerns, it's important to note that the tax applied represents the Goods and Services Tax (GST) as applicable in India. This contribution supports the overall quality of service and ensures compliance with regulatory standards.
How Can I Reach Customer Care for Assistance?
Customer satisfaction is our priority. Connect with our dedicated support team via email at support@bignetwork.in or call the number provided in the 'Support' section of the menu. We are here to assist you with any inquiries or concerns.
What are the Working Hours for Customer Care?
Experience reliable support during our working hours from 9 am to 7 pm, Monday to Saturday. Our team is ready to address your queries and provide assistance, ensuring your satisfaction with our services.
Still have any questions? Contact Us